The Associate Account Manager supports the assigned Sr. Account Manager to provide proactive healthcare benefits account management through the development of strong relationships, industry knowledge and matrix partner navigation. Additionally, the candidate will support execution of strategic cross-sell initiatives for existing customers.
This person develops and executes a client service strategy which will include responding to client and broker requests on benefit questions/clarifications, network analysis, or member concerns, providing timely updates to brokers and client teams as appropriate. This person will dentify gaps in service levels, identify solution and lead resolution of issues by working with internal and external matrix partners, provide timely delivery and interpretation of report requests, collaborate with the Sr. Account Manager to achieve growth/renewal objectives, and assist in the preparation and delivery of renewal.
This position manages plan administration activities, including the support of installation, plan set-up, eligibly, and billing by working with the implementation team and support areas, support Open Enrollment activities, and share process improvement ideas
Due to the business needs, this position will sit in Denver, CO; eventually, at the company office.
The typical salary range for this role is $35,700-62,900.
This position is eligible for a CVS Health Bonus plan or program.
Benefit Overview: For more information on our benefit programs, please click the following link:
Client service support experience.Preferred Qualifications
-3-5 years of industry or customer service experience preferably within the healthcare industry working with complex clients at either a broker or carrier.
-Insurance license or the ability to obtain one within the first 30 days of employment.Education
Bachelor's Degree an assetBusiness Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.