Customer Care Representative I-III


Denver, CO
United States

Category
Experience Required
Yes
Employment Type
Employee
Work Schedule
Full-Time

Job Description
Given Anthem’s scale, balance sheet, broad national reach and depth at the local market level, Anthem has established a new business unit called the Diversified Business Group.


The Diversified Business Group is a solutions-oriented business unit within the Company that will support Anthem and other external clients in the pursuit of transforming healthcare.

  • Have a passion for helping others?
  • Like to make a difference?
  • Our call center truly helps our members solve problems!!
Customer Care Representative I-III:

What will my day look like?
  • We have amazing customers and when they need help with anything – they contact you!
  • You may assist a customer to find the right doctor for them or their family, solve a claim concern, or help them understand their benefits.
  • Every time a customer calls with a question or concern, you guide them through.
Here’s what a typical day may look like:
  • Most of your time is on the phone helping members and using computer-based resources to help retrieve information. Don’t like reading off scripts? We don’t either. We help you deliver excellent service to our members without needing a script.
  • You are the caring problem solver for our members.
  • Maintaining a positive relationship with our members to help them with whatever challenges they are facing.
  • Look at data to help advise our members on the next course of action.
  • Place follow-up calls or emails routinely.
  • Participate in various projects to help you grow in your career path in the fast-paced healthcare industry.
What will my first year look like?
  • You’ll start off with an extensive training program where you’ll be provided all the information you need.
  • Training includes working in the actual call center area to help you succeed right away.
  • Once you leave training and join your team and manager, you will take calls that best match your skill sets.
  • If you want to grow, our managers give you opportunities to increase your skill sets and take more complex calls.
  • You, your team and your manager will share goals, customer feedback and metrics to help you reach all of our goals weekly.
  • Our call center helps people with real healthcare challenges and you’ll get the opportunity to help people after your training.
  • We offer a competitive bi-weekly salary as well as an incentive plan – which if you are successful in your role, will be paid on a quarterly basis.
  • We offer education reimbursement assistance and an opportunity to earn your degree through our College for America program.
  • This role is truly the backbone of our organization and gives you a true opportunity for growth within a Fortune 40 company.
  • Excited and passionate about helping solve problems - you don’t need to have a healthcare background to apply
  • Be curious about our members needs with a sincere satisfaction in providing high level of service.
  • A strong communicator with good listening and computer skills and the ability to be empathetic and helpful.
  • Easy to work with and a positive attitude toward resolving different challenges throughout the day.
  • Enthusiasm to work with customers on complex issues and a desire to finding resolutions.
  • Must be available to work an 8 hour shift between 6:00am - 9:00pm MST Monday-Friday.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.