Colorado Jobs - Customer Service

Colorado Jobs Customer Service
  • Primary Location: Colorado Springs CO, Colorado Springs, CO, US

    Division: Cox Automotive

    Job Level: Individual Contributor

    Travel: Yes, 100 % of the Time

    Schedule: Full-time

    Shift: Day Job

    Requisition Number: 207001


    The Client Solutions Specialist II will be responsible for incremental business growth for their assigned targeted areas. This position partners with the field sales teams in creating a strategy to achieve this goal. The Client Solutions Specialist will educate customers on the Manheim Express Marketplace, and actively seek opportunities to grow the relationship by consistently outstanding service that will meet the dealer’s business needs.

    The Client Solutions Specialist II will manage assigned customer relationships for Manheim Express customers with the goal of providing a personalized experience. The Client Solutions Specialist will ensure that we deliver a personalized, low-effort, positive experience to our dealer customer by proactively collaborating with field sales teams, other Manheim companies, customers and local auction departments in order to ensure that customers’ expectations are met or exceeded.

    Primary Duties:

    • Reviews customers’ performance and recommends solutions for improving conversion rate and/or market share.
    • Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.
    • Locate, start, move, inspect, and return vehicles on dealer’s lots safely.
    • Understand basic NAAA frame/structure guidelines as well as common vehicle condition flaws and how to identify them.
    • Perform basic mechanical checks on vehicles including, powertrain, drivetrain, and electrical components.
    • Understand basic vehicle valuation methods and guide dealers on GFB and floor pricing.
    • Develop and strengthen relationships with dealers over the phone, online, at the auction through planned contact and meetings.
    • Partners with sales in educating, selling and training customers on Manheim Express products and services.
    • Collaborates with customer account team to identify opportunities for growth.
    • Generates leads to other channels (Next Gear, notification of newly registered dealers to sales, etc.)
    • Collaborates with Sales to plan, execute, and follow-up on targeted accounts.
    • Utilizes SalesForce.com for reporting, lead input and customer performance reviews.
    • Inform and educate dealers of changes in auction policies and procedures.
    • Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.
    • Functions as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience.
    • Works with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels.
    • Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
    • Performs other duties as assigned by management.

    Qualifications:

    • High School Diploma/GED required.
    • 3+ years of experience in related field.
    • Must have a valid driver’s license and a safe driving record.
    • Effective communication (written and verbal) and interpersonal skills required.
    • Ability to engage customers in a consultative manner.
    • Motivated and ability to work with remote supervision.
    • Solid computer skills, including ability to use Internet and MS Office effectively.
    • Ability to adapt to and work effectively within a constantly changing environment.
    • Excellent customer service and problem-solving skills required.
    • Ability to perform repetitive tasks; manual dexterity.
    • Vision abilities required include close, distance and depth perception.
    • Ability to sit, stand or walk for prolonged periods of time. Ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist level for an extended period of time; ability to lift up to 30lbs.
    • Exposure to moderate noise level, may be exposed to fumes and odors.

    Who We Are

    About Cox Automotive

    There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

    About Cox

    We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

    Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.



     
  • Next Employment Start Date: November 9th, 2020 - Remote Position 

     

    After completion of application, be sure to complete the required assessment to continue in the hiring process.

     

    As an Intake Representative in eviCore healthcare’s Non-Clinical Call Center, you will serve as the main point of contact for inbound callers as you manage their benefits needs from start to finish. This includes processing requests for service, speaking with physicians’ offices and sites where the procedures will take place, as well as capturing and entering the necessary demographic and medical information in order to build the case file. You will also provide status updates and serve as a liaison to our clinical staff when needed.

     

    Upon joining us, you will attend 6 weeks of in-depth training to help ensure your success here at eviCore healthcare.  After training, a mentor and supervisor will guide your performance as you take inbound calls from doctor's offices and/or diagnostic centers, through a computer generated system. The ability to multitask will be key, as you will be listening, entering information, completing Internet searches, and asking probing questions. Specifically, you will:

    • Process Review of Service Request notifications that do not require certification of medical necessity
    • Promptly transfer Review of Services calls which cannot be completed via the formal script to a Clinical First Level Reviewer or Medical Reviewer for completion
    • Work with sites, patients and physician’s offices to investigate and resolve any pre-certification questions or concerns and preempt unanticipated issues
    • Provide professional, courteous and accurate information to all callers

    Our Company and What We Offer

    eviCore healthcare is committed to making a positive impact on healthcare, and also making a positive impact on our employees. eviCore offers a variety of perks and benefits including, but not limited to:

    • 6 weeks of classroom and training lab, including:
      • Best in class call center training program
      • A classroom environment, live trainer and open discussion
      • A proven curriculum providing the knowledge you need to excel
      • A training lab where you take live calls with a training supervisor close by to answer questions
    • A monthly pay for performance bonus incentive
    • A clear path for advancement, with eviCore’s CoreMap showing your unique path to future opportunity!
    • 3 weeks of PTO (starting) per year plus paid holidays
    • Health, dental, vision, and life benefits with employer funded HSA
    • Comprehensive employee discount program, onsite fitness facilities, and smart casual dress code
    • 401k retirement plan with company match of 50% employee contributions up to 6%
  • Location: Colorado Springs, Colorado, United States

    Req ID: 201872WD

    Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

    Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

    All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

    EOE/Minorities/Females/Vet/Disability

    Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

    Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

    Job Description

    Join our growing team- December 7th Start Date

    Position is on site- we follow all Federal and State COVID-19 Guidelines

    Benefits and Insurance start day 1!!

    Do you have experience in Call Center or Inbound Sales/Customer service? If so- we would love to speak with you!

    Deluxe offers a full compensation package including a competitive salary, healthcare benefits, paid time off, paid holidays, and a competitive 401K plan! At Deluxe, employee development is a pillar of our culture. From mentorship programs to development plans to tuition reimbursement, we’ve got tools to help you grow. Please apply today for immediate consideration!

    The Inbound Sales/Customer Service Agent contributes to the attainment of departmental profit and service objectives by delivering operational excellence through presentation of products and services for various business ventures over the telephone.Builds and manages relationships with customers, both internal and external, through dynamic use of problem resolution skills, selling techniques, thoughtful collaboration, and product knowledge.Skillfully navigates with both personal and business customers and assists with the collection of delinquent payment accounts.

    • Processes orders by taking inbound calls, entering and verifying customer order information.Optimizes company profitability by offering products and services, and collecting delinquent accounts, through the use of established call scripting.
    • Maintains and modifies customer records by entering information in computer databases and completing manual forms.
    • Resolves product or service problems by clarifying customer's concerns, determining the cause of problem, selecting and explaining the best solution, and expediting the appropriate correction or adjustment.
    • Respond to customer inquiries by providing company and product information.
    • Maintains quality and service levels by providing company and product information.

    Basic Qualifications:

    Education: HS Diploma/GED required

    Education and Experience: Basic computer skills.

    Preferred Qualifications:

    Education: HS Diploma/GED required

    Experience: 6 months in call center experience. Sales and customer service experience.


    Department: Sales

     
  • Purpose of Job

    Provides member onboarding, servicing and/or facilitation of product sales through various channels (e.g., phone, mail, e-mail, face-to-face). Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.

    Job Requirements

    We are currently seeking talented Member Solutions Specialist (New Member Solutions) for our Colorado Springs, CO call center for future opportunities in 2021.

    Click on link below to watch USAA Banking and Insurance Sales and Service Careers Spotlight:
    https://www.youtube.com/watch?v=i6SPVgJL_Z8

    As a Member Solutions Specialist (New Member Solutions) you will provide member service and/or facilitates product sales through various channels (e.g., phone, mail, e-mail, face-to-face). Deepens member relationships through needs assessment and solution offerings from USAA products and services.

    • Gathers information and close on product sales for a suite of services demonstrating advanced skills and knowledge of USAA products and benefits.

    • Identifies member events to provide integrated solutions on products and close on product sales that meet the members needs and facilitate the members financial security.

    • Empathizes with members and provide complex and/or integrated solutions to make it easy for members to acquire a USAA product.

    • Responds to and complete member requests.

    Work Hours:

    • Monday- Friday, 9:30a-6p 5 days or 7:30a-6p 4 days, Mon-Fri with permanent Sat

    Training Hours:

    • 2 Day New Employee Orientation 9:00 AM - 5:00 PM and 8-430 pm for training.

    • The total amount of training time lasts approximately 12 weeks.

    Minimum Requirements:

    • High School Diploma (or GED).

    • One or more years’ customer service in a retail and/or financial services environment. Acquisition and maintenance of applicable licenses/state registrations as required.

    Preferred Requirements:

    • 1+ years of selling experience to include frequent (e.g., daily) communications with customers via telephone, e-mail and/or face-to face.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide by providing a full range of financial services and products. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 32,000 employees. They are the heart and soul of our member-service culture.

    At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will services and conveniences to help you manage your work and personal life.assist you with your professional goals. USAA also offers a variety of on-site

    Relocation assistance is not available for this position.

    When you apply for this position, you will be required to answer some initial questions. Each question has (Required) next to it. This indicates that the question is required for you to answer. It’s not necessarily a requirement for the position. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses


     
  • For patients, first impressions are everything, which is why this Patient Relations Coordinator position needs someone like you. You will contribute to the success of the practice by ensuring dental patients have a positive experience throughout their visit. Your role as the first point of contact for our patients is truly important to us.

    But this position is more than a "front desk" or “receptionist” job. We want this to be a launching pad for your career. By deepening your understanding of the business and navigating patient needs successfully, you have the opportunity to advance through the organization into operations leadership. We care about your goals, whether that is maintaining your position as Patient Relations Coordinator or growing within the company.

    We want you to learn more about us! Reference our career site, www.dentalonejobs.com, and spend a few minutes learning about the culture, values, and people!

    Qualifications

    Education/Certification:

    • Minimum of high school diploma or equivalent required
    • Maintain annual OSHA, HIPAA and Infection Control training

    Skills/Abilities:

    • Experience in a professional environment with direct patient contact preferred
    • Excellent positive attitude and customer service skills
    • Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills
    • Possess exceptional interpersonal and relationship building skills, including conflict resolution skills
    • Strong organization, planning and analytical skills
    • Ability to multi-task and remain calm in a rapidly changing environment
    • Computer proficiency and the ability to learn programs as required

    Work environment/Conditions:

    • Overtime required as approved by Operations Leader
    • Travel as needed for training and to perform job functions
    • Safety procedures and personal protective equipment required to minimize the risks from radiographs and blood-borne pathogens
    • Potential of prolonged sitting and standing

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