Paid trainingMonday - Friday scheduleFT BenefitsWork from home potential after training
Basic Purpose and FunctionThe Account Representative will contact customers to analyze customer needs, negotiate payment arrangements, and offer payment solutions and alternatives.
Specific Duties and Responsibilities•Analyze a customer’s financial situation and offer the best payment solutions to meet customer needs and bank objectives.•Maintain a high level of customer service.•Perform consistently to meet performance metrics.•Adhere to compliance regulations and security policies.•Comply with Federal and State laws.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
Minimum Qualifications•High school diploma or GED required.•At least 6 months customer service or sales experience, with a strong track record of customer engagement and satisfaction.•Consistent, stable work history•Basic computer skills, strong typing skills.•Strong communication and problem-solving skills.•Diligent and self-motivated•Positive and professional attitude, high work standards, dependability •Able to handle confidential information
Job Relationships•Contact with supervisors and collection managers of the company.•Contact with assigned delinquent customers and various skip-tracing sources.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
Possess a positive, outgoing personality.
Focused on great customer experience.
Ability to understand mechanical equipment a plus, but not required.
Perform all required procedures to maintain a safe and clean environment.
Report to management any maintenance concerns.
Must be physically able to manage required tasks.
Must be reliable and self-motivated.