Colorado Jobs - Customer Service

Colorado Jobs Customer Service
  • Paid training
    Monday - Friday schedule
    FT Benefits
    Work from home potential after training

    Basic Purpose and Function
    The Account Representative will contact customers to analyze customer needs, negotiate payment arrangements, and offer payment solutions and alternatives.

    Specific Duties and Responsibilities
    •Analyze a customer’s financial situation and offer the best payment solutions to meet customer needs and bank objectives.
    •Maintain a high level of customer service.
    •Perform consistently to meet performance metrics.
    •Adhere to compliance regulations and security policies.
    •Comply with Federal and State laws.

    The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

    #IND-COS

    Qualifications

    Minimum Qualifications
    •High school diploma or GED required.
    •At least 6 months customer service or sales experience, with a strong track record of customer engagement and satisfaction.
    •Consistent, stable work history
    •Basic computer skills, strong typing skills.
    •Strong communication and problem-solving skills.
    •Diligent and self-motivated
    •Positive and professional attitude, high work standards, dependability
    •Able to handle confidential information


    Job Relationships
    •Contact with supervisors and collection managers of the company.
    •Contact with assigned delinquent customers and various skip-tracing sources.

    Primary Location

    : United States-Colorado-Colorado Springs

    Work Locations

    :
    Colorado Springs-BFSI

    Job

    : Associate

    Organization

    : Collections - Onshore Operations

    Job Posting

    : Feb 12, 2021, 5:49:15 AM



     
    • Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.
    • Profile: A flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
    • Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
    Are you ready for something new?
    No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.


    What is the Billing Representative role?
    It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.
     

    It’s all about learning and growing
    This may be new for you, but the journey is all mapped out. No matter your background, our quick, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.
     

    With a deliberate path to success
    We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
     

    The benefits are clear
    In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
  • DATE POSTED 12/16/2020REQUISITION NUMBER: 270721BRLOCATION: United States - Colorado - Colorado SpringsAREA OF INTEREST: Billing Operations, Call Center, Customer Operations, Customer ServicePOSITION TYPE: Full Time
    Start Date: January 22nd, 2021
    Starting Pay: $16.50/hour

    At A Glance
    • Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.
    • Profile: A flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
    • Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
    Are you ready for something new?
    No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.


    What is the Billing Representative role?
    It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.

    It’s all about learning and growing
    This may be new for you, but the journey is all mapped out. No matter your background, our quick, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

    With a deliberate path to success
    We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

    The benefits are clear
    In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

    What it takes to get started
    The minimum qualifications for the Customer Service Billing Representative are:
    • Ability to read, write, speak, and understand English
    • High School Diploma or GED
    Preferred Qualifications
    Preferred qualifications for the Customer Service Billing Representative are:
    • 6 months or more customer service experience
    • 6 months or more experience working with computers and multiple software applications
    Are you ready to join our team?
    Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.



    Salaries depend on geography, experience, and education; negotiations begin at $15.00

    For more information on Spectrum’s benefits, please click here.

    The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

    The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.


     
  •   DATE POSTED 02/09/2021REQUISITION NUMBER: 273908BRLOCATION: United States - Colorado - Colorado SpringsAREA OF INTEREST: Billing Operations, Call Center, Customer Operations, Customer ServicePOSITION TYPE: Full Time
    Start date: 4/2/2021
    Starting Pay: $18.00/ HR


    At A Glance
    • Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.
    • Profile: A flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
    • Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
    Are you ready for something new?
    No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.


    What is the Billing Representative role?
    It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.

    It’s all about learning and growing
    This may be new for you, but the journey is all mapped out. No matter your background, our quick, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

    With a deliberate path to success
    We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

    The benefits are clear
    In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

    What it takes to get started
    The minimum qualifications for the Customer Service Billing Representative are:
    • Ability to read, write, speak, and understand English
    • High School Diploma or GED
    Preferred Qualifications
    Preferred qualifications for the Customer Service Billing Representative are:
    • 6 months or more customer service experience
    • 6 months or more experience working with computers and multiple software applications
    Are you ready to join our team?
    Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.



    Salaries depend on geography, experience, and education; negotiations begin at $18

    For more information on Spectrum’s benefits, please click here.

    The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

    The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

  • Possess a positive, outgoing personality.

    Focused on great customer experience.

    Ability to understand mechanical equipment a plus, but not required.

    Perform all required procedures to maintain a safe and clean environment.

    Report to management any maintenance concerns.

    Must be physically able to manage required tasks.

    Must be reliable and self-motivated.


     
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